CHA Q&As

Why are your products mainly sourced from Asia & The Pacific?
Some of the best tea products in the world are from around Asia. CHA House continuously strives to share quality Asian 'cha' within Australia and other regions around the world.

Why is CHA House affiliated with Amazon?
Affiliate products from Amazon are always for products we feel are a good fit to CHA House and our customers. Amazon helps us to stay true to our goal of delivering value and highly rated tea products that are currently on the market. Refer to Terms of Service to read the rest of our Affiliate Disclosure.

What if I am not happy with my order?
Whilst that's unfortunate, we understand that can happen. Your order is fulfilled by Amazon when you click on the 'View on Amazon' button on our product page. CHA House does not have direct control over the return process. Customers can manage returns directly with Amazon. Please refer to Amazon's Refund & Return Policy to handle these matters. Alternatively, you can email us by completing this form for further assistance. 

Does CHA House have a physical store?
Not yet. We are solely online for the meantime.

How do we learn more about your offers & products?
The team at CHA House are focused on discovering highly rated tea products currently available in the Amazon Marketplace. Please refer to our CHA Insights page & socials for more information. Alternatively, you can subscribe to our emails for insights to land right in your mailbox.

Does CHA House distribute to other businesses?
Yes. Please contact our team about your request and how we can help you with your business needs.